The Quality of Kindness
No matter what is going on in the world or in our lives, there is one quality that supersedes any other when trying to serve our clients: kindness.
This world is constantly filled with distractions, and let’s face it, many people are anxious. Whether you are uneasy because of global events, or worried about the high cost of living and how it’s impacting your livelihood, there is one quality that can help you help both yourself and others by gifting a new perspective – the quality of kindness.
“Remember, there’s no such thing as a small act of kindness. Every act creates a ripple with no logical end.” —Scott Adams
The Cambridge Dictionary defines kindness as “the quality of being generous, helpful, and caring about other people, or an act showing this quality.” When the world is in chaos and uncertainty takes center stage across every media source available, people need kindness, and they need to know there are other people they can rely on to be a positive resource-provider and solution-finder.
In the POWER PROGRAM®, we teach agents to come from a place of service, not sales. From coaching, not closing. Because of that, our members have developed different and deeper conversations and connections with their clients, sphere, and folks in the neighborhoods they service. Because of THAT, people know that they can be counted on — not just when it’s time to buy or sell a house – but as an informational source they need to find answers that matter to them.
How can YOU be that resource. How can you help?
- Ask questions: “Is there anything I can for you? These are sure wacky times for a lot of people, and I am just reaching out to see if there is any way I can be of service, or if you know of someone who needs some help?”
- Listen attentively. If there is something you can do to help, do it. If there isn’t – help to pair that person with another resource. Simple questions like, “What can I do for you?” or, “How can I help?” hold tremendous weight and will not be soon forgotten.
- Provide information as best you can. Be the curator of local information. Keep tabs on what’s happening with the local schools, market, and programs for people in need and be able to provide them on a page on your website, and link through to that page from your social media streams.
- Be a positive influence. There’s enough doom and gloom already in the mix. Be a light bearer. Continuously reach out to your sphere and farm with positive messaging, helpful tools, and updated information.
- Be a leader in your community. How your area responds to what is happening in the world – and how you participate in that response is your business. Now is the time for cool heads and agile thinkers to lead community members in a calm and assured manner. If there is a void in community leadership in your area – fill it!
Show up for your community and the people in it with strength, leadership, and guidance. Your reward will be respect, gratitude – and clients who know you truly care. That’s a win-win-win.
Learn more about the POWER AGENT® PROGRAM
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